FAQ:

What is Mystery Shopping?

Mystery shopping is when a shopper goes in to your establishment posing as a normal customer to evaluate the purchase process, quality and speed of service, and cleanliness and maintenance of the facility.

Why should I use a Mystery Shopper?

Mystery shoppers give you unbiased feedback based on your specifications. The results can be used for company growth, training programs and store initiatives such as employee recognition and discipline.

Who uses Mystery Shoppers?

Mystery Shopping is for everyone who is interested in objective and measurable success. Amusement Parks, Restaurants, convenience and retail stores, malls, movie theaters, hospitals, car dealerships, apartment complexes, automotive stores, supermarkets, also Government agencies such as the Postal service and Department of Motor Vehicles. Anybody who offers a service or sells a product.

Where do I get an evaluation form?

Marketing Systems Unlimited has experienced professionals that can help you design an evaluation form that is tailored to your needs.

Who shops my stores?

Marketing Systems Unlimited primarily uses full and part time certified shoppers. Shoppers are certified on each client's standards so you get the highest quality evaluation. Our shoppers evaluate fast food and casual dining restaurants, hotels, gas stations and various types of industries. Shoppers write clear and concise comments that will paint you a picture detailing store operations during the visit.

How do I become a Certified Shopper?

The leading industry for Certified Shoppers is MSPA. MSU references ShadowShopper.com. Please feel free to use the links below.

How much does Mystery Shopping cost?

Cost is based on the shopper's time involved in evaluating your place of business. The more in depth you want the shopper to be the more it will cost. Other factors that are considered are geographical locations and the number of shops you want per year.

How do I start my mystery shopping program?

Don’t delay another day, contact us today!